Contacts

Main Business

Mobile Phone Unfair Practices Report Center

• ㆍAccept public reports on unfair sales practices
• ㆍReview evidence for unfair practices
• ㆍReceive and review the retailer’s explanation
• ㆍTransfer the case to pre-approval advisory and require self-purification action

Subject to report

• ㆍUnfair retail stores paying excessive subsidies, forcing expensive rate plans and additional services, and running false or exaggerated advertisement
• ㆍCases within two months of the date of occurrence of unfair practices(the opening date)
• ㆍCases with empirical evidence to the unfair practices only

Scope of reporting

• ㆍExcessive subsidies (public subsidies + subsidies in excess of additional subsidies)
• ㆍDifferential subsidies according to the type of subscription (new subscription, number transfer, device change)
• ㆍNot posting public subsidies and additional subsidies
• ㆍRefusal to subscription with optional discount
• ㆍForcing to sign up for a specific plan or additional services
• ㆍFalse/Exaggerated advertisements (untrue, omitted important information, misled device purchase cost)
• ㆍSales not posting pre-approval

• Report (within 2 months of occurrence)
• Agree to collect and use personal information
• Self-certification
• Report completed
• Submit additional evidence
  (in case of insufficient evidence)
• Report preparation
  (retailer’s name, report details, evidence, etc.)