Key Programs
- Key Programs
- Creating an Enabling Environment for Digital Service Use
About the Identity Theft Prevention Service
A service that immediately notifies users via SMS to a mobile phone line registered under their name when a new telecommunications service is subscribed to, or when a number porting or transfer of ownership occurs.
Program Objective
To prevent damages caused by identity theft and provide relief to affected users by offering free nationwide services such as sending service activation SMS notifications to prevent identity theft in broadcasting and telecommunications services.
Legal Basis
- Article 32-6 of the Telecommunications Business Act and Article 37-9 of its Enforcement Decree
- Notification on the Contents and Procedures of the Identity Theft Prevention Service (No. 2021-89)
Participating Service Providers
A total of 118 companies, including:
- 78 mobile telecommunications service providers
- 40 fixed-line, internet telephone, and broadband service providers
Program Details
A service that notifies users via SMS to the mobile phone line registered under their name when a new subscription, number porting, or transfer of ownership occurs for telecommunications services (mobile phone, wireless internet [WIBro], landline telephone, broadband internet [VOIP], pay TV, etc.).
A service that allows users to check telecommunications services registered under their name as of the inquiry date, including mobile phones, wireless internet (WIBro), landline telephones, broadband internet (VOIP), and pay TV.
A service that allows users to prevent others from subscribing to a new mobile phone service or changing ownership under their name. Users can pre-register to restrict such subscriptions.
Applications can be made through the M-Safer website, the PASS app, the KakaoBank app, or at direct service centers of telecommunications providers.
A service that notifies users via email when a new subscription, number porting, or transfer of ownership occurs for telecommunications services (mobile phone, wireless internet [WIBro], landline telephone, broadband internet [VOIP], pay TV, etc.) under their name.
Mobile telecommunications, landline telephone, internet telephone, broadband internet, wireless internet, and pay TV services.
- Concept of the Alternative Dispute Resolution (ADR) System
- -A non-judicial dispute resolution system (ADR: Alternative Dispute Resolution) that resolves disputes through arbitration, settlement, or mediation without going through formal court litigation.
- -Does not require strict legal procedures and allows dispute resolution through flexible processes agreed upon by the parties.
- -Enables solutions based not only on legal principles but also on social norms, with participation by experts in relevant fields to ensure professional expertise.
- -Participating Service Providers : SK Telecom, KT, LG Uplus, SK Broadband, and 39 Mobile Virtual Network Operators (MVNOs)
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Application for Mediation |
• Accept complaints that have been rejected (or returned) by telecommunications service providers. After reporting suspected identity theft to the relevant service provider and confirming the receipt and result, submit a mediation request form online (Msafer.co.kr) or by fax. |
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Mediation Process |
1st Mediation |
• The center requests relevant materials from the service provider regarding the received complaint and verifies the facts, including the circumstances at the time of service activation, to prepare the first mediation proposal. |
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2nd Mediation |
• If the complainant or service provider raises an objection to the first mediation, a mediation proposal is prepared after re-examining the facts through a review committee composed of experts in relevant fields. |
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Mediation Period |
• The processing period for submitted complaints generally takes about 15 days for the first mediation and about 15 days for the committee decision. * However, the processing period may vary depending on the nature of the complaint. |
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| Cost |
• Free of charge |
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