Business Areas

  • Business Areas
  • Protect Users' Rights and Interests
  • Mobile Phone Unfair Practices Report Center

Mobile Phone Unfair
Practices Report Center

Prevent damage to users by autonomously purifying the market for unfair practices of mobile retailers and eradicating illegal or expedient sales

Contacts

Main Business

  • Accept public reports on
    unfair sales practices
  • Review evidence for
    unfair practices
  • Receive and review the
    retailer’s explanation
  • Transfer the case to
    pre-approval advisory and
    require self-purification action
Mobile Phone Unfair Practices Report Center
  • ㆍAccept public reports on unfair sales practices
  • ㆍReview evidence for unfair practices
  • ㆍReceive and review the retailer’s explanation
  • ㆍTransfer the case to pre-approval advisory and require self-purification action
Subject to report
  • ㆍUnfair retail stores paying excessive subsidies, forcing expensive rate plans and additional services, and running false or exaggerated advertisement
  • ㆍCases within two months of the date of occurrence of unfair practices(the opening date)
  • ㆍCases with empirical evidence to the unfair practices only
Scope of reporting
  • ㆍExcessive subsidies (public subsidies + subsidies in excess of additional subsidies)
  • ㆍDifferential subsidies according to the type of subscription (new subscription, number transfer, device change)
  • ㆍNot posting public subsidies and additional subsidies
  • ㆍRefusal to subscription with optional discount
  • ㆍForcing to sign up for a specific plan or additional services
  • ㆍFalse/Exaggerated advertisements (untrue, omitted important information, misled device purchase cost)
  • ㆍSales not posting pre-approval
  • Report (within 2 months of occurrence)
  • Agree to collect and use personal information
  • Self-certification
  • Report completed
  • Submit additional evidence
    (in case of insufficient evidence)
  • Report preparation
    (retailer’s name, report details, evidence, etc.)